Refund policy

We want our customers to be happy with their purchases and have the best shopping experience at Hautebox Shop.  However, if you are not satisfied with your purchase, please read and follow the return policy to process your return or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.  All tags must be attached and items unworn.

All returns must be approved by Hautebox Shop and have an authorized RA#.
Please email us at:  info@hauteboxshop.com.  Please include order# and
reason(s) for your return.
Items returned with makeup, deodorant, perfume or similar product stains will not be accepted.
Return item must be in NEW and unused condition.
All returns are eligible for STORE CREDIT ONLY, and customers are responsible for all return shipping fees.
Merchandise must be returned within 10 days of receiving.
All SALES ITEMS ARE FINAL.  
Hautebox Shop reserved the rights to refuse a return if ALL return requirements are not met.
ALL ACCESSORIES ARE FINAL SALE.
All returns will be processed 2-3 business days after item(s) are received.

RETURN MERCHANDISE(S) TO:  

HAUTEBOX SHOP
8725 Davis Blvd #124
Keller, Texas  76248

Thank you!
Have a fabulous Hautebox Day!

If you’ve done all of this and you still have not received your credit, please contact us at sales@hauteboxshop.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange for the same item, send us an email at sales@hauteboxshop.com and send your item to:

Hautebox Shop

8725 Davis Blvd #124

Kelle, Texas US 76248.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping
To return your product, you should mail your product to:

 Hautebox Shop

8725 Davis Blvd #124

Keller , Texas US 76248

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee we will receive your returned item.

Thank you!